Decision-Making Modeling in Service Systems
نویسندگان
چکیده
منابع مشابه
Modeling contextual decision making in service organizations
Motivation Service organizations rely on efficient, high quality satisfaction of customer needs. In industries as diverse as call centers, banks, and healthcare, managers attempt to institute quality standards through standardized protocols, best practice guidelines, and workflow management systems. These devices offer a good understanding of the ideal process, but inadequately describe the con...
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Service systems are often characterized by large components of human work and the need to make decisions based on human performance. Human cognitive limitations and the abilities of computers to compensate led to decision support systems (DSS). While a computerized DSS fits the needs of human cognitive limits, the strengths of human cognitive abilities are often overlooked. Human performance is...
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With the ever increasing amount of information available, the ability to prioritize the most relevant items for full processing is increasingly necessary to maintain expertise in a domain. As a result, accurate triage decisions--initial decisions about the relevance of a given article, book, or talk in order to determine whether to pursue that information further--are very important. In the pre...
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er a 201 ica.2012 bc.edu Abstract Human decision-making can be affected by cognitive biases, and outside observers can often detect biased decision-making in others. Accordingly, intelligent agents endowed with the computational equivalent of the human mind should be able to detect biased reasoning and help people to improve their decision-making in practical applications. We are modeling bias-...
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ژورنال
عنوان ژورنال: Mathematical Problems in Engineering
سال: 2017
ISSN: 1024-123X,1563-5147
DOI: 10.1155/2017/6873951